FAQ

The most frequently asked questions:

General questions:

What is Helpilingo

Where do the teachers come from?

Can I have a trial class?

What course packages do you offer?

What are the requirements for a course?

How does registration and booking work?

How do the lessons take place?

Course specific questions

Can I change the course schedule?

Can I book tutoring classes for my school or organization?

How do you support the teachers and the community?

Are group lessons possible?

Can I cancel my course?

What can I do if I or the teacher has technical problems?

Other questions

How about warranty and liability?

How about Jurisdiction?

What is Helpilingo?

Helpilingo is a project that aims to connect “the North with the South” with online Language-classes. Teachers from poorer areas of the world help students from all over the world learning or practising a language. In this way the teachers can earn a welcomed side income and, in addition, a small percentage from the course fee is taken to support the community or NGOs in the underdeveloped areas.

The teacher helps the student learning a language, the student contributes to a job offer in underdeveloped countries and meaningful projects.

Where do the teachers come from?

The teachers come all from under developed areas around the world. The English teachers are mostly from Uganda. French teachers from Westafrica.

Helpilingo tries to help those teachers that come from countries, where stable income is not guaranteed and the language lessons can make an impact.

Can I have a trial class?

Yes, you can. This class is 30 minutes long and costs you only 1€ (to cover the costs). You can get to know the teacher and tell him if you want to focus on certain aspects of the language, like more on conversation or a professional vocabulary. The teacher will explain you his methods and do some exercises with you, so that you get a good insight how a lesson with Helpilingo works.

What course packages do you offer?

Helpilingo offers so far three course packages. The smallest contains 5 lessons, 45 min each. The next one 10 lessons and the largest 20 lessons.

And you can also have a trial class for only 1€!

What are the requirements for a course?

Technical requirements for course participation 

a) Skype or Zoom account (in some cases, if the wish of the customer, WhatsApp calls)
b) computer with a working webcam, speakers and a microphone
c) a stable Internet connection with at least 20,000 Kbit / s upload capacity 

How does registration and booking work?

All prices are in Euros. The customers’ course registration is definitive after the registration through Helpilingo’s course registration from. The course price must be paid before the customer starts his or her course with Helpilingo. Payment is done via bank transfer, Paypal or Credit Card. This allows Helpilingo to pay their appreciated teachers in time. The customer must cover possible transaction or bank fees. 

How do the lessons take place?

The private lessons take place exclusively online via Skype or Zoom. The tutors are located abroad and sometimes in areas where the internet connection can drop. Helpilingo checks beforehand that the tutor has a stable internet connection for the classes, but even those internet connections can drop sometimes due to several problems like power cuts. In such cases the tutor will make up for lost time. The customer can decide whether adding the lost time to the next lesson or just retry a bit later.

Can I change the course schedule?

After the course registration Helpilingo agrees with the customer on a course slot for private lessons (time and weekday). The time of the course is maintained for the duration of the course. It can be modified 48 hours before the course date with the consent of Helpilingo,
the customer as well as the tutor. If these conditions are not adhered to and the customer missed the private lessons, he is not entitled to repeat the class nor is he entitled to a refund. 

Can I book tutoring classes for my school or organization?

Yes, please contact us per Email: info@helpilingo.com

How do you support the teachers and the community?

The teachers and tutors earn a good side income with our courses, which makes a big difference in their life, because they come from poor circumstances. In addition, Helpilingo keeps a small percentage of the course price and uses this to support NGOs or projects in the underdeveloped areas.

Are group lessons possible?

Yes, we can arrange them for you. Please contact us (info@helpilingo.com) . Please be aware that there are special rules for group activities


a) Group activities are an additional offer, which Helpilingo provides sporadically. Helpilingo does not guarantee the organization/carrying out of any group activities. 

b) Special Conditions for Participation: Helpilingo reserves the right to formulate for certain group activities specific Conditions of Participation. These include in particular, but not only, the maximum number of participants and to RSVP before a given deadline. If special participation conditions are not met, the customer has no right to participate in the relevant group activity. 

c) Costs: Some group activities are free others might cost a fee. The care provided by the Helpilingo guide during the group activity is included in the price of the group activity. Any other activity related to the costs are borne by the customer, including, in particular, but not only: Entrance fees, food and beverages, public transportation tickets, travelling costs and other costs. 

d) Helpilingo decides of group activities. The customer has no power over participation in specific group activities. 

e) When participating in the group activities insurance of the customer is of the customer’s responsibility. Participation in group activities is at the customer’s risk. 

Can I cancel my course?

In case of cancelation by the customer after the definitive registration, the customer isn’t entitled to any kind of refund. Helpilingo provides in this case, the possibility to interrupt the course and to continue at a later time. If the course is canceled by Helpilingo the customer is entitled to a refund equal to the value of the unused lessons. 

What can I do if I or the teacher has technical problems?

If you encounter technical problems during the lesson and it gets interrupted, the lost time can be made up for by the tutor. If the technical problem comes from the tutors side, the lost time is made up for.

How about warranty and liability?

Helpilingo does not guarantee the achievement of educational goals, such as specific language certificates. Helpilingo accepts no liability in case of non-realization of objectives. 

For damages in connection with benefits promised by courses, due to defects or other reasons, which are due to the present contractual relationship, is a liability expressly excluded to the extent permitted by law. 

How about Jurisdiction?

Helpilingo’s  legal seat is in Italy. Only the Italian law is applicable, as regards the contractual relationship between the customer and Helpilingo. The application of legal norms of other countries is excluded. The jurisdiction is that of Bolzano/Bozen.